FAQ

What type of file is the Video Download?

Our videos are in the mp4 (MPEG-4 Movie) format which is the standard video file for most computers, media players and mobile devices. These files will work with most computers and portable devices (make sure your player is up-to-date). If your computer’s video player cannot open mp4 files, you can download players such as Quicktime, Windows Media or VLC.


How do I download my purchase?

To purchase, click “add to cart” button.  You can add as many downloads as you like within a single order.  After your order is complete, you will be sent an email containing the download links for those you ordered.   Click on the link and save the download to your computer.  Note:  to save space on your hard drive, you can save the video to a SDHC memory card in your card slot.  A single 8GB SDHD card will hold 8 to 10 videos, depending upon their size.)

I made a purchase, but did not receive an email containing the download link?  In that case, contact Dianne.  Chances are you made a typo when entering your email address OR your email got caught by your Spam detector and put in your Spam folder.


How long will the Video Download be available after purchase?

The video will be available for download up to three days after purchase, with a limit of 5 download attempts per video. If there are problems downloading please contact Dianne HERE.


iPod, iPhone, iPad) users:

Videos cannot be directly downloaded to an iOS device, but Apple does allow videos to be downloaded on a Mac or PC desktop, then imported to iTunes and then transferred (synced) from iTunes to the iPad, iPod or iPhone. Instructions below:

Download the video to a home computer (use the PC or Mac references to save a download to your computer as applicable). Open iTunes. Import the movie by choosing “file”, select “add to library” and then locate add open the movie file which will import the movie to the iTunes library. You can also drag and drop the file into the “movies” folder. After the movie is transferred, use the iPad’s USB cable to connect the iPad to your home computer. Choose iPad under list of devices and select the “sync movies” box under the “movies” tab. Select the movie and click “apply.”
After it is transferred, the video download should now be available on the “Videos” app on your iPad and available to use.

Here are several helpful links:
Adding movies to iTunes http://www.wikihow.com/Import-Videos-Into-iTunes
Adding movies to iPad http://www.wikihow.com/Add-Movies-in-iPad
Adding a mp4 converter to iPad https://itunes.apple.com/us/app/free-mp4-converter/id693443591?mt=12

Please refer to your iPad manual or iTunes help support for more detailed instructions for your device.


For Android Users:

Android devices can save files directly to the device. Please be aware that the download speeds of mobile data connections to these devices (3G, 4G ) will be slower, in most cases, than home or office broadband connection. Also, unless you are on a WiFi network you may incur data charges.


How long will it take my video to download?

For faster downloads, avoid peak hours (generally 9am to 6pm in your time zone). The download time can take from 3 to 45 minutes depending on the connection speed and the age of your computer.

 

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